Sirvat Zera Set Mocha

SHIPPING

Shipping Policy

Thank you for choosing Authentica World! Here's everything you need to know about our shipping process.

Order Processing

All orders are shipped within 2 business days from Dubai. Please note that processing times may be longer during holidays, product launches, limited-edition releases and promotions.

Shipping Options

Quiqup courier (UAE)

• UAE: 3–4 business days. AED 20 for orders below AED 500. Free delivery for orders of AED 500 and above.

DHL Express (international)

• GCC (Saudi Arabia, Kuwait, Qatar, Oman, Bahrain): 4–5 business days. AED 106 for orders below AED 800. Free delivery for orders of AED 800 and above.
• Europe: 5–8 business days. AED 120 for orders below AED 1,200. Free delivery for orders of AED 1,200 and above.
• Rest of the world: 5–10 business days. AED 120 for orders below AED 1,200. Free delivery for orders of AED 1,200 and above.

Free-delivery thresholds apply to the order total after any discount codes.

Please keep in mind that estimated delivery times are guidelines and may be affected by payment authorisation, customs clearance or other unforeseen circumstances.

Order Cancellations

Unfortunately, we cannot accept cancellations once an order has been dispatched. If a shipment is undeliverable due to reasons such as refusal to pay import taxes, incorrect addresses or multiple failed delivery attempts, the package may be abandoned at the recipient's expense. We also cannot be held responsible for lost or stolen packages.

Taxes & Duties

Prices and delivery charges in the UAE include 5% VAT.

We ship all international items delivery duty unpaid (DDU). This means that international packages may be subject to local taxes, customs duties and fees imposed by the destination country, known as Import Fees. These charges are not included in the order total and are the responsibility of the recipient.

If you choose to refuse a shipment from Authentica World, you will be responsible for the original purchase price, shipping charges, any incurred Import Fees and the cost of returning the package.

Acknowledgment

By placing an order, you acknowledge and accept these shipping terms. If you have any questions or need assistance, please don't hesitate to reach out to us at info@authenticaworld.com.

Thank you for your understanding and support!

Please read our Returns & Exchange policy here.

Return & Exchange Policy

At Authentica World, we want you to be completely satisfied with your purchase. Here’s everything you need to know about our return and exchange process:

60-Day Return/Exchange Window

You have 60 calendar days from the date you receive your item to request an exchange or return. Unfortunately, we cannot accept requests outside of this time frame.

Full Price Orders

If you change your mind for any reason, you can return your item(s) for a full refund of the item’s value within 60 calendar days of delivery. Simply send your items back to our warehouse in Dubai, UAE.

Sale Items

Please note that items purchased on sale or during promotions are final sale and cannot be returned or exchanged unless they are faulty. If you receive a faulty item, please notify us within 5 calendar days, and provide proof of the issue.

Return Process

To ensure your return is processed smoothly:

• Items must be returned from the same country to which they were delivered.

• Showroom purchases can only be returned from locations within the UAE; we cannot accept overseas returns for these items.

• Please request a return before sending items back; items sent without prior approval will not be accepted.

Condition for Returns:

• Items must be unworn, unaltered, unwashed, and in sellable condition.

• A receipt or proof of purchase is required.

Important Notes:

• Original shipping charges are non-refundable.

• Customers are responsible for shipping and any import customs fees for returned items.

• Authentica World is not responsible for lost returns.

To Start a Return

Please contact us at info@authenticaworld.com with your return request, including a clear reason and any supporting photos or videos. If approved, we’ll provide you with instructions for returning your item.

Return Address: Villa 15, 22A St., Jumeirah 2, Dubai, United Arab Emirates.

Damages and Issues

Please inspect your order upon arrival. If you receive a defective or damaged item, or the wrong item, contact us immediately so we can address the issue.

Exchanges

For the quickest way to get a new item, return the original item and make a separate purchase once the return is accepted. Please remember that original shipping charges are non-refundable, and you will be responsible for return shipping costs.

Refunds

Refunds are processed after we receive and approve your returned items. This typically occurs within 3-5 working days. We will issue a refund for the full value of undamaged items returned (excluding applicable shipping and customs fees).

Refunds will be processed via:

• Bank transfer to your credit/debit card.

• Store credit for Cash on Delivery payments.

• According to the vendor’s terms if paid using Tabby.

Please allow 5-7 working days for the refund to reach your account, depending on your bank's processing times.

By placing an order, you acknowledge and accept these terms. If you have any questions or need assistance, feel free to reach out to us at info@authenticaworld.com.

Thank you for shopping with us!